Shop Station Delivery — Privacy Policy

This policy explains what data the Shop Station Delivery Partner app collects, why, and the choices you have. It supplements our general Privacy Policy, which also applies to your delivery partner account on the web.

Information We Collect

Account information — name, email, phone number, and KYC documents when you register as a delivery partner.

Location — precise location, including in the background while a delivery is active, to share live pickup/drop tracking with buyers and shops.

Photos — camera or photo library access to upload proof-of-delivery photos and KYC documents.

Push notification tokens — a device token (via Firebase Cloud Messaging) to deliver new-assignment and earnings alerts.

Device and usage data — device model, OS version, app version, and crash/diagnostic logs, collected automatically to keep the app reliable.

Why We Collect It

• Creating and securing your delivery partner account, and signing you in.
• Assigning, tracking, and confirming deliveries.
• Sharing your live location with buyers and shops during an active delivery.
• Verifying your KYC documents.
• Sending assignment and earnings notifications.
• Diagnosing crashes and improving app performance.

Permissions Used

Internet, Location (fine/coarse/background, active only during a delivery), Notifications, Camera/Photos (proof of delivery).

Sharing Your Information

We do not sell your personal data. We share only what's needed to complete a transaction: your name, delivery address, and order details with the shop fulfilling your order and the assigned delivery partner; payment details with Razorpay; and device tokens with Firebase (Google) to deliver push notifications.

Data Retention

We retain account and order data for as long as your account is active or as required by law (e.g. tax and payment records). Precise location data is retained only for the duration needed to resolve delivery disputes.

Deleting Your Account and Data

You can request account and data deletion at any time, whether or not you still have the app installed:

• Sign in on the web and go to Account → Edit Profile, then use Cancel my account, or
• Contact our support team with your registered email or phone number and we'll delete your account and associated personal data within 30 days, except records we're legally required to retain (such as completed order and payment history).

Children's Privacy

This app is not directed at children under 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy as the app evolves. Material changes will be communicated in-app or via email.